Job Opening – VideoRay Technical Support Manager

[Tom Glebas]

VideoRay LLC, a global leader in underwater remotely operated vehicle technology, is seeking a Technical Support Manager to manage, improve and expand our existing systems and capabilities.

Responsibilities:
• Prioritize and manage customer technical support communications
• Prioritize and manage customer equipment repairs
• Advise upper management on product development issues arising from product problems identified through technical support calls with customers
• Handle customer problems that appear to arise from the use of the product
• Work with Production to solve problems
• Lead and manage a growing number of world-wide VideoRay Authorized Service Centers
• Resolve complaints in a manner satisfactory to both parties
• Manage warranty and repair work and find ways to reduce costs
• Manage repair programs and services and increase profits
• Complete, maintain, and process pertinent paperwork and records
• Plan and schedule levels of support according to customer needs
Education and/or Experience:
• Minimum of Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
• Experience using Microsoft Office products
• Experience using interactive Internet tools and applications
Skills:
• Ability to manage a global 24/7, “whatever it takes” organization to support customers with time critical and “money on the line” projects
• Ability to prioritize
• Ability to multitask and work in a fast-paced environment
• Ability to be innovative
• Understanding of automated and/or remote support tools and their applications
• Ability to communicate effectively with customers from all over the world
• Foreign language is a plus

VideoRay offers a competitive compensation package that includes medical/dental, IRA and more. Salary is commensurate with experience. For more information on VideoRay LLC, please visit us online at http://www.videoray.com. At VideoRay LLC, “equal opportunity” is more than a line at the bottom of an ad. It’s a commitment we put up front. EEO M/F/D/V.

To apply, email your resume and letter of application to jobs@videoray.com.

[Ray Shields]

I know its a known company but this post should comply with Forum rules:-

ROV Operators (Companies) should provide:
Company name and contact persons name/email address plus a website address where full company information, including phone numbers, can be found.
(The simplest way to do this is edit your signature file under Your Account)
As much job information as possible to include (but not limited to) type of system, duration, location, position available and experience required.
Note: All job listings will be locked by admin which is why you must provide contact information such as email, phone number etc.

[Author]

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